Legal information

General Terms and Conditions

Version in force from: 16 July 2026.

These General Terms and Conditions govern the relationship between the Company and any User who submits an enquiry via the „Find Me a Tradesperson“ platform with a view to being put in touch with a provider of repair or similar services. The service is free of charge for the User, and the Company acts solely as an intermediary — it does not carry out the repairs itself and is not a party to the contract between the User and the Tradesperson.

I. Subject matter and scope

1.1. These General Terms and Conditions govern the relationship between „[COMPANY]“ Ltd, EIK [EIK], with its registered office and business address at [ADDRESS], represented by [MANAGER], hereinafter referred to as „the Company“, „the Platform“ or „We“, on the one hand, and any natural or legal person who submits a request to be put in touch with a provider of repair or similar services, hereinafter referred to as the „User“ or „Customer“, on the other hand.

1.2. The platform is available at the following web address namerimimaistor.bg and through advertising channels and formats (including, but not limited to, Facebook and Google), as well as by telephone on the number [TELEPHONE].

1.3. The Company provides solely a marketing and intermediary service to connect Users with independent providers of repair, installation, construction and similar services, hereinafter referred to as „Tradespeople“ or „Contractors“. The Company NO carries out the repair work itself.

II. The nature of the Company’s service

2.1. The Company acts solely as an intermediary, providing the User with the contact details of one or more Tradespeople, so that the latter may submit a quote and/or negotiate the provision of a service directly with the User.

2.2. By default, the User’s data is provided to up to three (3) independent Tradespeople, unless the User expressly requests a different number or a specific Contractor.

2.3. The Company NO is a party to the contract for work or services, which is entered into directly and independently between the User and the Craftsman chosen by the User. The Company does not negotiate prices, deadlines, the scope of work, quality, guarantees or any other terms under this contract.

2.4. The User NO The User owes no fee to the Company for the intermediary service. The service is free of charge for the User. The Company receives payment solely from the Tradespeople for providing their contact details and does not deduct any commission from the cost of the repair.

2.5. All payments for the repair services carried out are made directly between the User and the Tradesperson. No funds relating to the repair pass through the Company.

2.6. The relationship between the Company and the Tradespeople is governed by a separate contract and/or separate general terms and conditions for Tradespeople, which are independent of these terms and conditions. Any reference to them does not create any rights or obligations for the User, and vice versa.

III. Acceptance of the General Terms and Conditions

3.1. The user accepts these General Terms and Conditions in one of the following ways:

• by ticking a consent box when completing the online form on the website or in an advertising form, before submitting the enquiry; or
• by means of an explicit verbal confirmation during a telephone conversation that the User is aware of and accepts these General Terms and Conditions, available at namerimimaistor.bg/terms-and-conditions; or
• by means of an explicit written confirmation (for example, a reply stating „I agree“ to an email or text message sent by the Company).

3.2. In order to provide evidence of consent given during a telephone conversation, the Company records telephone calls. At the start of each call, the User is informed of the recording and the grounds for it. The recording serves as evidence of the consent given to these terms and conditions.

3.3. If the User does not wish to accept these General Terms and Conditions, the Company cannot provide the intermediary service and the User’s details will not be provided to Tradespeople.

3.4. Acceptance of the General Terms and Conditions constitutes the conclusion of an agency agreement between the User and the Company on the terms set out herein.

IV. Limitation of Liability

4.1. As the Company acts solely as an intermediary and is not a party to the contract between the User and the Tradesperson, the Company shall not be liable for:

• the quality, scope, deadlines and price of the services provided by the Contractor;
• damage, loss or loss of profit caused by the Contractor’s acts or omissions, including pecuniary and non-pecuniary damage;
• fraud, unfair practices, non-performance or poor performance on the part of the Contractor;
• the accuracy of the information provided by the Contractor, beyond the basic verification carried out by the Company;
• disputes arising between the User and the Contractor.

4.2. The Company carries out a basic check on the Tradespeople (e.g. verification of registration and documents provided), but this check does not constitute a guarantee of the Tradesperson’s qualifications, reliability or integrity. The choice of a specific Tradesperson and the decision to enter into a contract with them are entirely at the User’s discretion and responsibility.

4.3. The Company recommends that, before commissioning work, the User verifies the Craftsman’s identity and registration, enters into a written contract, agrees on guarantees, and does not pay the full amount in advance.

4.4. The limitations of liability set out in this section shall apply to the fullest extent permitted by applicable law. Nothing in these terms and conditions excludes or limits any liability that cannot be excluded or limited by law, including liability arising from the Company’s wilful misconduct or gross negligence.

V. Availability of the service and absence of guarantees

5.1. The Company shall use reasonable endeavours to maintain the availability and proper functioning of the website and the service, but does not guarantee uninterrupted, timely, secure or error-free access. Interruptions may occur due to maintenance, technical issues or circumstances beyond the Company’s control.

5.2. The Company does not guarantee that a Tradesperson will be found for every enquiry, nor that the User will receive a quote, enter into a contract or have a service provided. The number and availability of Tradespeople depend on a number of factors beyond the Company’s control.

5.3. The service is provided in the form in which it is available („as is“), without any express or implied warranties other than those expressly set out in these General Terms and Conditions and other than those provided for by mandatory statutory provisions.

VI. User Obligations and Prohibited Conduct

6.1. The user undertakes to provide true, accurate and up-to-date information when completing the enquiry form.

6.2. The user agrees that their data may be provided to tradespeople for the purpose of establishing contact and receiving quotes.

6.3. The User agrees to be contacted by telephone, email or any other means of communication provided by them by the Company and/or the Tradespeople.

6.4. The User undertakes not to use the Platform for:

• submitting false, misleading or test enquiries, or enquiries on behalf of another person without their consent;
• automated data collection, content scraping, overloading or disrupting the website’s operation;
• actions that breach the law, the rights of third parties or the Company’s reputation;
• attempts to gain unauthorised access to the Company’s systems or data.

6.5. In the event of a breach, the Company is entitled to refuse or terminate the provision of the service and to take appropriate legal action.

VII. Compensation

7.1. The User undertakes to indemnify the Company against all damages, costs and claims by third parties arising from the provision of false information by the User, or from a breach by the User of these General Terms and Conditions or of the applicable legislation.

VIII. Protection of personal data

8.1. The Company processes the User’s personal data in its capacity as a data controller, in accordance with Regulation (EU) 2016/679 (GDPR) and the Personal Data Protection Act.

8.2. The data processed (e.g. name, telephone number, email address, postal address and a description of the enquiry) is provided to the tradespeople solely for the purpose of contacting them and preparing a quote.

8.3. Detailed information regarding the purposes, legal grounds, retention periods and the User’s rights is set out in Privacy Policy, which forms an integral part of these General Terms and Conditions.

8.4. Telephone calls are recorded on the basis of the User’s consent and/or the Company’s legitimate interest (to provide evidence of consent and the quality of the service), of which the User is informed before the recording begins.

IX. Intellectual Property

9.1. All elements of the website and the platform (text, logo, design, databases) are the property of the Company and are protected by law. Their use without express consent is prohibited.

X. Force majeure

10.1. The Company shall not be liable for any failure to perform or delay caused by circumstances beyond its reasonable control, including natural disasters, accidents, power cuts or internet connectivity failures, acts of government authorities, wars, epidemics, strikes and other force majeure events.

XI. Amendments to the General Terms and Conditions

11.1. The Company reserves the right to amend these General Terms and Conditions at any time. The current version is published on the website, stating the date on which it comes into force.

11.2. The General Terms and Conditions in force at the time the enquiry is submitted shall apply to every enquiry submitted.

XII. Severability of clauses

12.1. If any provision of these General Terms and Conditions is declared invalid, void or unenforceable, this shall not affect the validity of the remaining provisions, which shall continue to apply in full.

12.2. The invalid clause shall be replaced by operation of law by the mandatory provisions of the law or shall be interpreted in such a way as to achieve its original purpose to the greatest extent possible.

XIII. Governing Law and Disputes

13.1. Any matters not covered by these General Terms and Conditions shall be governed by the applicable Bulgarian legislation.

13.2. All disputes shall be settled by mutual agreement; if no such agreement can be reached, they shall be settled by the competent Bulgarian court. Users may also make use of the online dispute resolution (ODR) platform to the European Commission, and to refer the matter to The Consumer Protection Commission.