Legal information

Privacy Policy

Version in force from: 16 July 2026.

Privacy and Personal Data Protection Policy for the „Find Me a Craftsman“ platform.

I. Who processes your data (Data Controller)

1.1. The controller of your personal data is „[COMPANY NAME]“ Ltd, EIK [EIK], with its registered office and business address at [ADDRESS] (hereinafter referred to as „the Company“ or „We“).

1.2. Contact details for data protection enquiries: email contact@namerimimaistor.bg, telephone [TELEPHONE].

1.3. The company is not obliged to appoint a Data Protection Officer (DPO), as its core business does not involve large-scale, systematic monitoring or the processing of special categories of data. If you have any questions, please use the contact details provided above.

II. What data do we collect?

2.1. In connection with a request to be put in touch with a tradesperson, we process the following data provided by you:

• first name and/or surname;
• telephone number;
• email address (if provided);
• town/address relating to the repair;
• a description of the request and the type of service required.

2.2. When you contact us by telephone, we also process a recording of the telephone conversation.

2.3. When you visit the website, technical data is automatically processed via cookies and similar technologies (IP address, device/browser type, website behaviour data) — see section „Cookies“.

III. For what purposes and on what grounds

3.1. Contacting tradespeople — By default, we share your data with up to three (3) independent tradespeople so that you can receive quotes. Legal basis: performance of a contract/taking steps at your request (Article 6(1)(b) of the GDPR).

3.2. Recording of telephone conversations — to confirm your acceptance of the General Terms and Conditions and for quality control purposes. Legal basis: Your consent and/or legitimate interest (Article 6(1)(a) and (f) of the GDPR). You will be informed of the recording at the start of each call.

3.3. Direct marketing — sending offers, news and promotions by email or SMS. Legal basis: Your separate, explicit consent (Article 6(1)(a) of the GDPR and Article 261 of the Electronic Communications Act). You may withdraw your consent at any time.

3.4. Advertising and website analysis — through advertising and analytics tools (e.g. Facebook Pixel, Google Ads, Google Analytics). Legal basis: Your consent via the cookie banner.

3.5. Compliance with the law and the protection of rights — keeping accounts, responding to requests from authorities, and establishing and defending against legal claims. Basis: legal obligation and legitimate interest (Article 6(1)(c) and (f) of the GDPR).

IV. Who we share the data with

4.1. Independent tradespeople/contractors — so that they can prepare a quote for you. By default, up to three, unless you request otherwise. The tradespeople process your data as independent data controllers.

4.2. Service providers, which act as data processors on our behalf (e.g. hosting providers, telephone/CRM systems, email/SMS platforms), subject to contractual safeguards.

4.3. Advertising and analytics platforms (e.g. Meta/Facebook, Google), which, when their tools are used, act as sole or joint controllers in accordance with their own policies.

4.4. Competent state authorities, where required by law.

4.5. Some service providers (e.g. Google, Meta) may process data outside the EU/EEA. In such cases, appropriate safeguards (e.g. the Commission’s standard contractual clauses) apply.

V. How long do we retain the data?

5.1. We retain the data from your enquiry for up to 3 (three) years after our last contact with you, unless a longer period is required by law.

5.2. We retain recordings of telephone conversations for a period of up to [TERM — e.g. 1 year], after which they are deleted, unless there is an ongoing dispute.

5.3. We process marketing data until you withdraw your consent.

5.4. We retain accounting documents for the periods specified by law.

VI. Your rights

6.1. As a data subject, you have the following rights:

• the right to access your data;
• the right to have inaccurate data rectified;
• the right to erasure („the right to be forgotten“);
• the right to restrict processing;
• the right to data portability;
• the right to object to processing based on a legitimate interest or direct marketing;
• the right to withdraw your consent at any time, without this affecting the lawfulness of the processing carried out prior to the withdrawal;
• the right to lodge a complaint with the supervisory authority.

6.2. To exercise your rights, please contact us at contact@namerimimaistor.bg. We will reply within one month.

VII. Cookies

7.1. The website uses cookies and similar technologies:

• Compulsory — necessary for the website to function; do not require consent.
• Analytical (e.g. Google Analytics) — for analysing website traffic; consent is required.
• Advertising/marketing (e.g. Facebook Pixel, Google Ads) — for targeting adverts and measuring their effectiveness; consent is required.

7.2. On your first visit, you can accept, refuse or customise your cookie settings via the consent banner. You can withdraw your consent at any time via the website settings or your browser settings.

VIII. Data Security

8.1. We implement appropriate technical and organisational measures to protect your data from unauthorised access, loss or disclosure. However, no system is completely secure, and we cannot guarantee absolute security.

IX. Supervisory Authority

9.1. If you believe that your rights have been infringed, you are entitled to lodge a complaint with:

X. Changes to this Policy

10.1. We may update this Policy from time to time. The current version is published on the website with the effective date stated. This Policy forms an integral part of General Terms and Conditions on the platform.